01/03
Q: 1. Do you support sample order?
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Yes, we support sample order for customer testing before bulk order.
Q: 2. What is the lead time?
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For sample order: 3-5days. For bulk order: 2-4 weeks.
Q: 3. Do you have any MOQ limit?
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No MOQ limit for sample order.
For bulk order of OEM/ODM products, there will be MOQ requirement, which we can discuss case by case.
For bulk order of OEM/ODM products, there will be MOQ requirement, which we can discuss case by case.
Q: 4. How do you ship the goods and how long does it take?
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For sample order, usually we schedule shipment by Air or Express like DHL, Fedex, UPS, TNT.
For bulk order, usually we schedule shipment by air, by sea or by train.
For bulk order, usually we schedule shipment by air, by sea or by train.
Q: 5. What is the warranty for the products?
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Our standard warranty is 2 years, and we agree to extend warranty period with reasonable cost.
Q: 6. How is your after-selling service?
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For after-selling service, we will offer free technical training, 24/7 online technical support, and product return for free maintenance.
Q: 7. Do you supply OEM service?
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Yes, we can support client with private branding based on OEM/ODM customized services.
Q: 8. What is your terms of packing?
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Usually, we pack our goods in neutral boxes and cartons. We can also support client to design and print client’s logo on packages.
Q: 9. What is your terms of payment?
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Usually T/T 30% as deposit, and 70% before delivery. We can accept PayPal and West Union for sample order.
Q: 10. How about your delivery time?
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Regular delivery time is 3-5 weeks after advance payment. The specific delivery time depends on the items and the quantity of each order.
Q: 11. Do you test all your goods before delivery?
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Yes, we have 100% test before delivery
Q: 12. Can you supply the relevant documentation of each product?
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Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.